Q. How do I get a digital photo? You can get a digital photo in 3 ways.
Q. Where can I get information on photo guidelines? Information on photo guidelines is available during the online application process and on our website.
Q. Can I use my previous passport photo? No. The photos required for an online application are different to those required for postal applications. Also, your photo must have been taken within the last 6 months.
Q. I wear a head covering for religious purposes, is it ok for me to wear it in my passport photo? If you wear a head covering for religious reasons you are allowed to wear it in your passport photo. All other types of head accessories cannot be worn.
Q. Can I wear glasses? Transparent glasses may be worn so long as the frames do not cover any part of the eye or cause glare or shadows. Sunglasses must not be worn.
Q. Can my photo be a selfie? No. If using a smartphone/tablet to capture your photo, ensure that someone else takes the photo for you. Consult the photo guidelines before taking and submitting your photo online. Applicants who submit selfies will be asked to provide another photo for their application. This will delay the application process.
Q. Will my photo appear in colour on my passport? No. The photo on your passport will be in black and white. You must submit a colour photo which will be converted to black and white during the application process.
Q. My picture is sideways or upside-down when uploaded, is this a problem? This may happen due to the orientation of your phone, tablet or camera during the taking of the picture. It will not affect the finished Passport photo as our system will rotate the picture automatically during the application process. Additionally, there are buttons on the picture preview page to let you rotate your picture so you can see it correctly if you wish.
Q. When uploading my image the website tells me that it is not the correct size or format? The image must be taken to the guidelines on the website, stored in JPEG format and less than 9MB in file size. Consider obtaining a photo from a passport booth or professional photographer if you continue to encounter problems.
Q. I have taken a photo on my phone, tablet or camera but am applying on a computer, how do I get access to my image? You will need to transfer your image to your computer and be able to find it in order to proceed. You might consider emailing it from your phone if you have that setup. If using a dedicated camera, you will need to consult the manufacturer’s instructions on transferring files. If possible you can apply from the phone or tablet on which you took the photograph.
Q. I have my photograph on my phone, tablet or computer but can't find it to upload? If you can, try using a file explorer to locate the file before making your application online. Consider renaming the file to something memorable so you can locate it easily during your application. For iPhone users, photos are stored in the photo gallery and will be accessible from there.
Q. My browser crashed or was closed while uploading my image, what do I do now? Simply restart your application at passportonline.
Q. I want to use photo software or filters to alter the image what should I use? Photos must not be digitally altered or edited, follow the photo guidelines provided on our site.
Q. I have tried numerous times to take a photo but the web-site has rejected them all? Consider having a professional photograph taken at a digital photo provider or professional photographer.
Q. I realise I used a photo of the wrong person on an Application? Contact the Passport Office with your application number.
Q. I have a paper photo I want to upload, how can I scan it? Scanned photos must not be used, obtain a photograph using the methods described on our site before making your application.
Please refer Photo-Me related queries to Photo-Me Customer Care Team at the following contact details;Phone: 1850 444 342
You will need your 11 digit application number.